Welcome to Trendy Beach Hat’s FAQ section! We’re here to help answer your questions about our sun-safe products, shipping, returns, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of sun protection products do you offer?
We specialize in high-quality UV-protective clothing and accessories for the whole family. Our product range includes:
- Activewear (bottoms, hoods, jackets, shorts)
- Baby swimwear (0-2 and 0-5 years) and swim hats
- Beachwear (bottoms, dresses)
- Boys’ rash guards and swim shorts
- Cabanas and sunglasses
Are your products suitable for all ages?
Yes! We offer sun-safe products for the whole family, from babies (0-2 years) to adults. Our baby and children’s ranges are specially designed with comfort and safety in mind.
How do I know what size to order?
Each product page includes detailed size charts to help you select the perfect fit. If you’re between sizes or need additional guidance, our customer service team at [email protected] is happy to assist.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your financial details are never stored on our servers.
Do you ship internationally?
Yes! We ship worldwide to most locations (excluding some remote areas and parts of Asia). We’re proud to bring Australian sun safety standards to families across the globe.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping (A$12.95): Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch (1-2 days processing).
- Free Shipping (orders over A$50): Delivered via EMS, typically arriving within 15-25 business days after dispatch.
Can I track my order?
Yes! You’ll receive a dispatch notification email with tracking information when your order ships. You can use this to follow your package’s journey from our Australian headquarters to your home.
What if my order hasn’t arrived within the estimated timeframe?
While most orders arrive within the estimated timeframe, occasional delays may occur due to customs processing or unforeseen circumstances. If your order is significantly delayed, please contact us at [email protected] and we’ll investigate for you.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order, giving you plenty of time to ensure your sun protection is just right. Items must be unused and in their original condition with tags attached.
How do I initiate a return or exchange?
Please email our customer service team at [email protected] with your order number and details about the item you’d like to return or exchange. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Where is Trendy Beach Hat located?
Our headquarters is located at 66 Kooljak Rd, Metricup, AU 6280, Australia. We’ve been bringing Australian sun safety to the world since our founding.
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our customer service team at [email protected] – we’re always happy to help!